The United Nations Department of Economic and Social Affairs (UN DESA), through its Division for Public Institutions and Digital Government (DPIDG) and with the support of its project office on governance (UNPOG), and in collaboration with the Resident Coordinators Office in Lao PDR and UNDP, is organizing a peer-to-peer learning international workshop on One-Door-Service Centers (ODCSs) back-to-back with a national workshop on lessons learned and next steps in implementing the ODCSs in Lao PDR. The international and regional workshops on ODCSs are supported by UN DESA’s Development Account Project 1819G on “Institutional arrangements for policy integration, coordination and stakeholder engagement in SDG implementation and reviews in Asia & the Pacific”.

 

The overarching objective of the workshops is to strengthen government capacity for the design and implementation of sustainable ODSCs for public services in Lao PDR. The workshops will provide a platform for decision-makers and ODSC officials of Lao PDR to learn lessons on promoting effective, inclusive, and accountable ODSCs to mitigate current and future challenges in public service delivery. The invited panelists from Lao PDR, Azerbaijan, Bangladesh, Kenya, Republic of Korea, Singapore and Vietnam will share knowledge about various mechanisms to modernize ODSCs (usually referred to also as “One-Stop-Shops” or OSS) to achieve higher citizen satisfaction while focusing on implementing the 2030 Agenda for Sustainable Development.

 

The main partner in the Government of Lao PDR for this event is the Ministry of Home Affairs (MOHA). Both events (morning and afternoon) will be conducted virtually through the Zoom platform for most participants. The morning session is international and by invitation only. The afternoon session is internal for Lao officials and UN only. Officials from MOHA, POHA (provincial level) working in Vientiane capital, as well as the ODSCs based in Vientiane (Saysettha District ODSC, Sikhottabong District ODSC, Santhong District ODSC, Sisattanak District ODSC) will be able to gather at the MOHA conference room, following official COVID-19 government guidelines. Other ODSCs and POHA officials not based in Vientiane will dial in from their respective offices. ODSCs located near to POHA offices might be able to join POHA or to dial separately from their respective offices.

 

Interpretation from English to Lao and vice-versa will be made available.

 

By invitation only.

 

 

International workshop:
•   Mr. Laty Phimmachack, Deputy Director General, Department of Local Administration, Ministry of Home Affairs (MOHA), Lao PDR
•   Mr. Aslam Alam, Chairman and Executive Director, Bangladesh Institute for Information Literacy and Sustainable Development
•  Mr. Abdul Aliyev, Head, International Relations Department, The State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan, Azerbaijan [Session 1] and [Session 3]          
•  Mr. Mahammadali Khudaverdiyev, Head of Division, State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan, Azerbaijan [Session 2] and [Lessons Learned] 
•  Mr. Ruslan Akbarov, Head of Division, State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan, Azerbaijan [Session 4] and [Session 5] 
•   Mr. Anir Chowdhury, Policy Advisor, Aspire to Innovate (a2i) Programme, Cabinet Division and ICT Division, Bangladesh
•   Ms. Juny Kim, Director General, Government Complaints Counseling Center, Anti-Corruption and Civil Rights Commission, Republic of Korea
•  Ms. Lee Mui Ling, Senior Director, Service Delivery, Public Sector Transformation, of the Public Service Division under the Prime Minister’s Office, Singapore [Presentation 1] and [Presentation 2] 
•   Ms. Vu Thi Kim Chi, Senior Deputy Director, Quang Ninh Investment Promotion Agency, Vietnam

National workshop:
•   Mr. Laty Phimmachack, Deputy Director General, Department of Local Administration, MOHA, Lao PDR
•   Mr. Keping Yao, Senior Governance and Public Administration Expert, UNPOG/ DPIDG/UN DESA [Presentation 1] and [Presentation 2] 
•   Mr. Aslam Alam, Chairman and Executive Director, Bangladesh Institute for Information Literacy and Sustainable Development
•   Mr. Debashis Nag, Regional Digital Transformation Consultant, UNDP Regional Innovation Center in Bangkok Regional Hub, UNDP - Asia Pacific
•   Presentations by Bachieng ODSC - Challenges, Lessons Learned and Way Forward
•   Presentations by Bolikhamxay ODSC - Challenges, Lessons Learned and Way Forward

 

 

 

Mr. Juwang Zhu

Director

Division for Public Institutions and Digital Government (DPIDG)

United Nations Department of Economic and Social Affairs (UN DESA)

E-mail: zhu@un.org

 

Ms. Adriana Alberti

Chief, Programme Management and Capacity Development Unit

DPIDG/UN DESA

E-mail: alberti@un.org

 

Mr. Jonas Rabinovitch

Senior Advisor on Innovation and Public Service Delivery

DPIDG/UN DESA

E-mail: rabinovitch@un.org

 

Mr. Markus Zock

Associate Expert in Governance and Public Administration

DPIDG/UN DESA

E-mail: markus.zock@un.org

 

Mr. Bokyun Shim

Head, UN Project Office on Governance (UNPOG)

DPIDG/UN DESA

E-mail: bokyun.shim@un.org

 

Mr. Prabin Maharjan

Programme Management Expert

UNPOG/DPIDG/UN DESA

E-mail: prabin.maharjan@un.org